Privacy Policy


Welcome to the NewWoman Health Privacy Policy.

We are NewWoman Health Limited. Our registered office is at Roxburgh Milkins Limited Merchants House North, Wapping Road, Bristol, Bristol, United Kingdom, BS1 4RW and we are a company registered in England with number 14015607.

NewWoman Health Ltd is an online digital health company that provides medical and health/well-being services to support women who are peri-menopausal, menopausal and post-menopausal. We are committed to giving our customers the best possible care, which includes taking care of your privacy so that you feel you can trust us and have confidence in the way we handle your information.

This privacy policy (“Privacy Policy”) relates to personal information that identifies “you” whether you use our services as a customer or browse our website/contact us to make a query. It tells you what personal information we collect and why; explains your rights; the types of data we might share about you and how we keep your information secure.

To help you understand how we use and safeguard your personal information, please read this Privacy Policy carefully.

This Privacy Policy may vary from time to time so please check it regularly.

Contacting us

If you have any questions, wish to correct your personal information held by us or to opt out at any time from receiving marketing correspondence from us or to alter your marketing preferences please contact us at

Types of personal information we collect

We may collect, use, store, share and transfer the following types of your data:

How we collect your personal information

  1. We obtain your personal information from you when you schedule a consultation/or appointment with one of our physicians and/or experts and when we conduct our video consultations, via our website or app, by telephone or via computers and handheld devices including mobile phones and tablets. This may include personal information which you provide when you:
    • agree to receive any of our services subject to our terms and conditions;
    • create an account with us;
    • request information on our products or services or for other marketing to be sent to you;
    • correspond with us by letter, email, telephone or via the website; and/or
    • complete a survey from us or give us feedback.
  2. We may obtain your personal information from you Indirectly via cookies, server log, browser type and operating system. Please see our cookies policy for more information.
  3. We may obtain your personal information indirectly when dealing with third parties such as credit reference agencies, debt collection agencies, governmental/regulatory bodies.
  4. Finally, we may obtain your personal information from third parties such as Google analytics, payment providers and video platform providers, social media platforms i.e. when you share content about us or like us on any of the social media platforms we advertise on.

How we use your personal information

We use your personal information:

  1. To perform our contractual obligations to you i.e. to register you as a patient/or customer and provide you with our services. We also use your personal information to manage our relationship with you including for example, sending you updates about our Terms and Conditions and Privacy Policy, dealing with your enquiries and asking you to leave feedback. We may also make suggestions and recommendations to you about goods or services that may be of interest to you, deliver relevant website content and advertisements to you and to measure or understand the effectiveness of our advertising.
  2. For internal purposes to use data analytics, to identify usage trends, determine and measure the effectiveness of promotional campaigns and advertising and to improve our website, products/services, marketing, patient relationships and experiences.
  3. To protect our business including to deal with any misuse of our website and to comply with our security policies at our locations.

Our lawful basis for processing your personal information

  1. Consent
    The legal basis of consent is only used when it is entirely voluntary – it is not used for processing that is necessary or obligatory in any way. Where our legal basis for processing is consent, we will always give you the option to withdraw your consent. Please note even if you withdraw consent for us to use your personal information for a particular purpose, we may continue to rely on other lawful bases to process your personal information for other purposes.
  2. Legal obligation
    It may be necessary for us to comply with our legal obligations (such as compliance with medical legislation) to process your personal information.
  3.  Performance of a contract
    Processing may be necessary for the performance of a contract you are party to.
  4. Legitimate business interests
    Processing may be necessary to further our legitimate business interests which could include but is not limited to the provision of our menopause services, debt recovery, provision of administration and / or technology services, fraud prevention or protecting our business.

How will my personal information be kept safe

We are committed to ensuring the privacy of your personal information and have the following controls in place to do so for medical data:

  • The user records will be stored in a secure electronic environment where unauthorised access cannot be obtained.
  • At no time will user records be accessible by non-authorised personnel
  • Data held on computer is password protected and access to it limited in accordance with the policy on confidentiality.

Processing of sensitive personal information

Where we are processing your sensitive/special category personal information one of the following conditions will also apply. Sensitive personal information includes racial or ethnic origin, data concerning health or data concerning a natural person’s sex life or sexual orientation:

  • you have given your explicit consent to the processing;
  • the processing relates to personal information which are manifestly made public by you;
  • the processing is necessary for the establishment, exercise or defence of legal claims;
  • the processing is necessary to protect an individual’s vital interests where the individual cannot give consent; or
  • the processing is necessary for reasons of substantial public interest;

Who receives your personal information

We may disclose your personal information to:

  • our affiliates or third-party data processers who may process data on our behalf to enable us to carry out our services and usual business practices, e.g. our laboratory service;
  • other members of support staff involved in the delivery of our services, such as admin staff;
  • anyone that you ask us to communicate with or provide as an emergency contact (e.g. your next of kin );
  • relevant parties if we have concerns about your wellbeing if you provide your consent or in order to protect your vital interests;
  • NHS or private sector healthcare providers;
  • the police and other third parties where reasonably necessary for the prevention, investigation, prosecution or detection of crime;
  • our insurers;
  • debt collection agencies;
  • our third party services providers including for example software providers, auditors, lawyers, and tax advisers; and
  • law enforcement agencies, courts or other relevant party, to the extent necessary for the establishment, exercise or defence of legal rights.

Accuracy of your personal information

It is important that the personal information we hold about you is accurate and up to date. We take all reasonable steps to ensure that this is the case but we do not undertake to check or verify the accuracy of personal information provided by you.

Please keep us informed if your personal information changes during your relationship with us either by logging onto your account on the website or by contacting us at We will not be responsible for any losses arising from any inaccurate, deficient, or incomplete personal information that you provide to us.

International transfers of personal information

Personal information we collect from may be transferred, stored and/or processed outside the United Kingdom including to the USA and the EEA.
In connection with such transfers we will seek to ensure that:

  • there are appropriate safeguards in place such as European standard contractual clauses between us and the recipient; or
  • an adequacy decision has been made by the United Kingdom such that the data protection regime in the relevant location or jurisdiction ensures an adequate level of protection for personal information; or
  • one of the derogations for specific situations in the first sub-paragraph of Article 49(1) GDPR (or the equivalent provisions of applicable data protection legislation in the UK) applies to the transfer, storage or processing.

How long we store your personal information for

We will store your personal information for the time which is appropriate in accordance with our record retention policy and applicable regulations.

Your rights in relation to your personal information

As well as being able to withdraw any consent you have given to our processing your personal information, you may also have the following additional rights:

  • the right to request access to your personal information that we process or control;
  • the right to request rectification of any inaccuracies in your personal information or, taking into account the purposes of our processing, to request that incomplete data is completed;
  • the right to request, on legitimate grounds as specified in law:
    • erasure of your personal information that we process or control; or
    • restriction of processing of your personal information that we process or control.
  • the right to object, on legitimate grounds as specified in law, to the processing of your personal information;
  • the right to receive your personal information in a structured, commonly used and machine-readable format and to have your personal information transferred to another controller, to the extent applicable in law; and
  • the right to make a complaint regarding the processing of your personal information with the Information Commissioner’s Office.

If you would like to exercise any of the rights set out above, please contact us using the contact details set out in the ‘Contacting Us’ heading at the start of this policy.

New Woman Health App
Download the App

Download The App

Download our specialised app that will allow you to assess your current status and lifestyle and identify potential expert support to help you improve your well-being.

You are not alone. As a local example, in Manchester over 46% of council employees are female and over 40 years old. In a CIPD survey (2019) over 30% of women said they were unable to work because of menopausal symptoms.

Only 25% said they could tell their manager the real reason for their absence. The Council account for nearly 7% of all employment in Manchester. They implemented a new Menopause policy in March 2022. CIPD survey | Manchester Council Menopause Policy | CIPD Manchester

It's a busy life. You can book an online day and time to suit you.

We are online, so it’s very convenient to book a time to fit into our busy schedule. You don’t need to travel into Manchester to get expert help.

You can book any of the following consultations (click to read more):

Having a private online consultation means you get treatment and support at very competitive prices.

There are no additional charges for GP letters or prescriptions. You pay for expert advice for peri-menopause or menopause and receive that help from a specialist with years of experience. To see all our prices, please check our prices page.

Expert Menopause Doctors helping women in Manchester and Greater Manchester

Our team of menopause specialists have extensive experience treating and supporting women impacted by the peri-menopause and menopause. Their advice and expertise will support you to make informed decisions for your menopause and overall quality of life and well-being. Simply select your preferred menopause specialist by going to our menopause specialists page and arrange a consultation today.