Contact Us
Please use the contact details below for general non-medical queries. For reasons of confidentiality, data privacy and security, we are unable to respond to any queries directed to physicians and or other menopause experts sent via this link. Any medical and/or expert post consultation queries should be managed as per instructions provided by the physician and/or expert during/or after the consultation.
If you have any problems booking online, or would prefer us to arrange your booking for you, please contact us on 07443 986476 or email us at info@newwomanhealth.co.uk
Frequently Asked Questions
Go the “Book a Consultation” page and select the “Physician Consultation” option, or go to the “Meet The Team” page. From either page, select the “Book a Physician Consultation” button and follow the instructions. Provide your details and any specific message, for example, the preferred physician, and submit.
We will contact you via email or SMS with proposed appointment details. Once payment has been made (a payment link will be included in the email or SMS), a confirmation email or SMS will be sent with the appointment details, the meeting video link and a pre-appointment questionnaire to complete.
Please complete and submit the medical questionnaire before the video consultation/appointment.
Go to “Book a Consultation” page and select the expert type you would like to set-up an appointment with. For example, if you would like a Fitness/Well-Being consultation, click on the “Fitness/Well-Being” button and follow the instructions. Provide your details and any specific message and submit.
We will contact you via email or SMS with proposed appointment details. Once payment has been made (a payment link will be included in the email or SMS), a confirmation email or SMS will be sent with the appointment details, the meeting video link and a pre-appointment questionnaire to complete.
Please complete and submit the questionnaire before the video consultation/ appointment.
If you're struggling to book a consultation/or appointment with a physician or expert, please contact us at info@newwomanhealth.co.uk.
Please include your email and/or phone details, so we are able to respond.
If you provided your phone details, you will receive an SMS reminder of the appointment before the scheduled date.
You must give us a minimum of two working days’ notice (notice cannot be sent on UK public and bank holidays) if you wish to cancel your appointment. In this situation, you will not be required to pay for the cancelled consultation. If you do not send notice of your cancellation two working days or more before your consultation (again excluding UK public and bank holidays) you will be liable for 100% of the fee for the consultation.
If you fail to attend your consultation for any reason, we are under no obligation to reimburse you.
If you are late for your consultation, the practitioner will wait for 15 minutes, after which the appointment will be cancelled. If you enter the consultation within 15 minutes of your appointment time, you may have a consultation for the time left (no refund will be offered) or you may reschedule your appointment for a different date/time. If you do not enter the consultation within 15 minutes of your appointment time, this will be regarded as a failure to attend, and as stated above, we will be under no obligation to reimburse you.
If you miss your consultation because the platform operated by us (i.e. website, video calling platform etc.) is unavailable due to a technical fault caused by us, then we may offer you a refund. It is your responsibility to ensure your equipment (computer, laptop, notebook, tablet or other mobile device) is fully operational and adequate to enable free and uninterrupted access to the services. No refund for the consultation will be given for any failure by you to attend a consultation because your equipment does not allow you free and uninterrupted access to the services.
Any medicines prescribed by our practitioners will be sent to the pharmacy of your choice where possible and dispensed on a private fee-paying basis independently of NHS prescription cost.
You understand that the cost of the private prescription is not influenced in any way by us or our services and the cost of the medicine is unique to the fulfilling pharmacy. Furthermore, neither we nor the prescribing practitioner are responsible for the dispensing or cost of any medication. You agree that the dispensing of the medication remains the responsibility of the individual pharmacist.
Our service is not a prescription fulfilment service. Only after a consultation booked in accordance with these Terms will a medication be prescribed by mutual agreement being reached between you and the practitioner under circumstances that are appropriate, legal and responsible. The final issuing of a prescription is at the sole discretion of the practitioner.
You understand, accept and agree that any prescription given to you is solely for personal use. You accept that the practitioner has sole discretion over whether to issue a prescription and therefore that there is no guarantee that you will be issued a prescription or provided with any medication. Any medication you are prescribed must be kept securely. You must not allow others (especially children) to use them.
You understand that no third party (including your NHS GP) is under any obligation to action any instruction or recommendation provided by a NewWoman Health practitioner.
During your consultation, the physician or expert can provide contact details if you need to contact them following the consultation. Please do not use the general email address (info@newwomanhealth.co.uk) for medical or personal queries. For reasons of confidentiality, data security and privacy, questions to physicians and experts can only be handled via the specific contact details provided during the consultation.
The NewWoman Health app should be ready during early 2023.
You must give us a minimum of two working days’ notice (notice cannot be sent on UK public and bank holidays) if you wish to cancel your consultation. In this situation, you will not be required to pay for the cancelled consultation. If you do not send notice of your cancellation two working days or more before your consultation (again excluding UK public and bank holidays) you will be liable for 100% of the fee for the consultation.
If you fail to attend your consultation for any reason, we are under no obligation to reimburse you.
We value your feedback. To provide this, or for general enquiries, please email us at info@newwomanhealth.co.uk.
Refer to our privacy policy to see information on how confidential information is secured.
If you wish to reschedule your appointment, you must give us a minimum of two working days’ notice (notice cannot be sent on UK public and bank holidays)
If you fail to attend your consultation for any reason, we are under no obligation to reimburse you.
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